Problem

The client, a Q-commerce company in Portugal with a network of dark stores, was losing market share due to inferior technology.

Actions Taken

Built a technology platform that enabled testing and running product hypotheses within 1-2 weeks, ready for rapid scaling. Developed automated in-store operations with end-to-end integration, improving workforce efficiency and profitability. Created a fully integrated solution with Uber Eats in Portugal, reducing cancellations and out-of-stock incidents to 0.4%.

Results

Implemented a robust tech platform with automations for acceptance, storage, picking, and delivery. Improved hypothesis testing and implementation, deployed to multiple warehouses. Achieved data-driven decision-making, long-term incentives, and IT infrastructure reorganization.